Shipping policy

Shipping Policy

At Madeleine Moment Candle Co., every order is prepared with care to ensure it arrives safely and beautifully.

Processing Time
All orders are processed within 2–5 business days (excluding weekends and holidays). During high-demand periods, processing times may be slightly longer.

Shipping Rates & Delivery Times
Shipping rates are calculated at checkout based on your location. Estimated delivery times vary by destination:

• Canada: 2–8 business days
• United States: 5–10 business days
• International: 7–21 business days

Please note that these are estimates and may vary due to carrier delays.

Order Tracking
Once your order has shipped, you will receive a confirmation email with tracking information so you can follow your package.

Shipping Delays
We are not responsible for delays caused by postal carriers, customs, or unforeseen circumstances once your order has been shipped.

Incorrect Addresses
Please ensure your shipping address is correct at checkout. We are not responsible for orders shipped to incorrect or incomplete addresses provided by the customer.

Lost or Stolen Packages
Madeleine Moment Candle Co. is not responsible for lost or stolen packages marked as delivered. If this occurs, please contact your local postal carrier for assistance.

International Orders
International customers are responsible for any customs duties, taxes, or import fees that may apply.

Contact Us
If you have any questions about your order, please contact us at info@madeleinemomentcandleco.ca

Thank you for supporting Madeleine Moment Candle Co.